A commercial laundry handover begins when used textiles leave the customer's premises and ends when the right usable items return. Onboarding must make that chain visible. Agree how pieces are identified, counted, processed and returned before relying on the service for hotel linen, ordinary workwear or another recurring business requirement.
A commercial laundry handover begins when used textiles leave the customer's premises and ends when the right usable items return. Onboarding must make that chain visible. Agree how pieces are identified, counted, processed and returned before relying on the service for hotel linen, ordinary workwear or another recurring business requirement.
List the items in scope by type, size, material and ownership. Separate customer-owned textiles from any rented linen. Record care information supplied with the articles and identify items the laundry should not accept under the standard service. Specialist healthcare or hazardous-workwear requirements need their own qualified review and should not be assumed to fit an ordinary laundry arrangement.
Prepare an opening count with the supplier. If items already show wear or damage, agree how that condition will be recorded. This creates a fair baseline for later discussions about loss, shrinkage or deterioration without pretending that every returned defect began during the new contract.
Decide whether collection is recorded by piece, bag, weight or a combination. Match that method to the billing and shortage process. A bag count alone may be insufficient where individual garments must return to named staff; a piece count may be essential for customer-owned linen reconciliation.
Agree the pickup point, authorised handover contact and collection record. Identify who checks discrepancies and when they must be reported. If sealed bags cannot be opened at pickup, describe how the laundry's later count is communicated and how the customer can challenge an unexplained difference.
Use a representative trial batch to agree acceptable finish, folding, packaging and item identification. Evaluate the textiles after unpacking rather than judging only the appearance of a wrapped stack. Ask how the supplier separates rewash candidates, items needing repair and pieces considered unserviceable.
Define who can authorise an additional treatment or replacement charge. The supplier should not silently discard customer-owned stock or apply an unapproved service to an item outside the agreed scope. Record the route for an exception before the first full collection.
Run the initial pickup and return with both contacts available. Reconcile the count, inspect a sample and compare the invoice basis with the agreed schedule. Resolve gaps before increasing volume. Keep the route contact, escalation number and inventory record accessible to the receiving team so the contract can function when the original buyer is absent.
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