In brief
Relevant references help reveal how a supplier manages changes, quality issues, and site interfaces. The value lies in the details of a comparable package.
Relevant references help reveal how a supplier manages changes, quality issues, and site interfaces. The value lies in the details of a comparable package.
Relevant references help reveal how a supplier manages changes, quality issues, and site interfaces. The value lies in the details of a comparable package.
With the reference’s agreement, keep a short record of the assignment discussed and the context of the answers. Ask what happened, how the provider responded, and what the buyer had to do. Separate first-hand experience from opinion about work the reference did not observe. Avoid asking for confidential commercial information that is unnecessary to your decision.
Compare the account with the current proposal and note any differences in team, location, volume, or scope. A positive reference is useful evidence for a comparable situation, not a guarantee of future performance. Resolve the most important mismatch directly with the candidate.
Consider this hypothetical example.
A project reference confirms that a supplier delivered a similar package, but most installation work was performed by another party. Ask exactly what the supplier owned and how it handled inspection failures or drawing changes. Compare those responsibilities with the current offer. The reference remains useful within its scope; it should not be used to support untested installation or commissioning capability simply because the overall project was successful.
Use the reference to test technical and programme claims made in the current proposal.
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